Once we have received your order we will send a confirmation email to your email address. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
You may pay with either credit or debit cards. HIPS payment services manages all of our banking transactions. Nordic Paxlans Group AB does not store any credit card numbers.
PAYMENT BY CARD
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by HIPS with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Nordic Paxlans Group AB may automatically cancel your order.
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.
All taxes are calculated and included in the final price communicated at the end of your order. Nordic Paxlans Group AB is required by law to declare an accurate value on all shipments.
When you order from a country within the EU you pay the price including Swedish VAT and no other fees are added. However, when you order from a country outside of the EU, you will be responsible for the local VAT and customs. Contact your local customs office for more information.
Orders made in another person’s name without his consent, or otherwise will be reported to the authorities. Nordic Paxlans Group AB holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Nordic Paxlans Group AB to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Nordic Paxlans Group AB in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Nordic Paxlans Group AB should be contacted within 14 days for information about compensation.
Nordic Paxlans Group AB has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
Nordic Paxlans Group AB ships worldwide. Deliveries are made in cooperation with the postal services and their partners have the right to cancel purchases and return delivered goods by contacting Nordic Paxlans Group AB’s customer service or using the contact form on Nordic Paxlans Group AB’s website within 14 days from receiving the goods (https://www.baluga.se/contacts/), provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the cost and risk for transporting the returned goods to Nordic Paxlans Group AB.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Nordic Paxlans Group AB either by email or telephone. If a product has been discontinued Nordic Paxlans Group AB has the right to cancel the purchase and refund the paid amount to the customer. Nordic Paxlans Group AB will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 14 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Nordic Paxlans Group AB should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Nordic Paxlans Group AB has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Nordic Paxlans Group AB responsibility for errors in connection to delivery is limited to existing conditions of sale. Nordic Paxlans Group AB bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Nordic Paxlans Group AB shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Nordic Paxlans Group AB or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Nordic Paxlans Group AB.
The www.baluga.se website may include user generated content from for example social media applications. Nordic Paxlans Group AB does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Nordic Paxlans Group AB property until full payment is made.
All attempts at fraud reported to the authorities and Nordic Paxlans Group AB reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION